Last updated: Monday, August 10, 2026

This Privacy Policy (“Policy”) describes how OneApp, Inc. (“Company,“ “we,” “us,” or “our”) collects, uses, and shares personal information when you visit or use our website at oneapp.rentals (the “Service”). This Privacy Policy does not apply to our employees or job applicants.

1. INFORMATION WE COLLECT

Types. We collect the following categories of personal information:

• Identifiers: Name, email address, mailing address, phone number, IP address, device identifiers, mobile advertising identifiers, and other unique identifiers;
• Commercial Information: Records of services purchased or considered, and other purchasing or consuming histories;
• Internet and Network Activity: Browsing history, search history, information regarding your interaction with our website, referring URLs, pages visited, links clicked, and other usage data;
• Device and Browser Information: Type of device, operating system, browser type, browser language, domain server, and mobile carrier;
• Geolocation Data: Approximate location derived from your IP address (we do not collect precise geolocation data);
• Professional Information: Employment-related information you provide;
• User-Generated Content: Any content or data you upload, distribute, or publish via the Service;
• Inferences: Inferences drawn from the personal information listed above, such as preferences, characteristics, or behavior patterns; and
• Sensitive Personal Information: To the extent you voluntarily provide it in connection with the Service, such as government-issued identification numbers or financial account information. We do not collect sensitive personal information for the purpose of inferring characteristics about you.

Categories of Sources. We collect personal information from the following sources:

• Directly from You: When you create an account, submit an application, complete a form, contact our support team, or otherwise interact with our Service.
• Automatically: When you use our Service, through cookies and similar tracking technologies as described in Section 8 below.
• From Third Parties: We may receive personal information about you from service providers, business partners, data analytics providers, and publicly available sources, and we may combine this information with information we already have about you.

2. HOW WE USE YOUR INFORMATION

Business Purposes. We use personal information for the following business purposes: (a) to provide access to and functionality of our Service; (b) to create, maintain, and secure your account; (c) to send notices about features, products, and services; (d) to assess applications for approval or denial; (e) to provide customer support and respond to your inquiries; (f) to personalize your experience and deliver content relevant to your interests; (g) to conduct research, analytics, and product development to improve our Service; (h) to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities; (i) to comply with applicable laws and regulations; and (j) to enforce our terms and agreements.

Commercial Purposes. We may use your information to market our services and those of our business partners, subject to your opt-out rights described below.

De-Identified Information. We may create de-identified, aggregated, or anonymized data from the personal information we collect by removing information that makes the data personally identifiable to you. We may use and disclose such data for our lawful business purposes, including to analyze and improve our Service. We will not attempt to reidentify such information, except to comply with applicable law.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice or, where required by applicable law, obtaining your consent.

3. HOW WE SHARE YOUR INFORMATION
We may share personal information with the following categories of recipients:

Service Providers: Third parties who perform services on our behalf, such as hosting, payment processing, analytics, customer support, fraud prevention, and communications delivery. These service providers are contractually obligated to use personal information only as necessary to provide services to us and in accordance with this Policy;
Business Partners: Commercial partners for legitimate business purposes;
Affiliates: Our parent company and affiliated entities;
Legal Authorities: When required by law, regulation, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; and
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. In such event, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Sale and Sharing of Personal Information. We do not sell personal information for monetary consideration. We do not “sell” or “share” personal information as those terms are defined under applicable U.S. state privacy laws, except that certain online advertising activities using cookies and similar technologies may constitute “sharing” under some state privacy laws. You may opt out of such activities as described in Section 5 below.

Mobile and SMS Data Sharing Restrictions. We do not share your mobile contact information, including phone numbers collected in connection with SMS opt-in, with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent information will not be shared with any third parties, except for service providers that assist us in delivering SMS messages on our behalf (such as our telephony and customer relationship management providers). Those service providers are contractually prohibited from using such data for any purpose other than facilitating message delivery on our behalf.

4. SMS AND TEXT MESSAGING
OneApp may send you SMS text messages if you have opted in to receive them. Our SMS program includes the following types of messages:
Customer Satisfaction Surveys: Following a call with our support team, you may receive a brief satisfaction survey via text message.
Renter Stability Support: If you contact us for support during your lease, our Renter Stability team may communicate with you via text message to provide links to local resources and other support, based on your stated communication preference.
Payment Reminders: If you are on a payment plan, you may receive payment reminder messages.
These are service-related, non-marketing messages. We do not currently use SMS for marketing campaigns. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If we begin sending marketing messages via SMS in the future, we will obtain your prior express written consent as required by law.

Message Frequency. Message frequency varies based on your interactions with our Service. For customer satisfaction surveys, you will receive no more than one message per support call. For renter stability support and payment reminders, message frequency will vary based on your individual circumstances.

Message and Data Rates. Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges your carrier may impose.
Opt-Out. You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receiving your STOP request, we will confirm your opt-out and remove you from our messaging lists. You may also opt out by contacting us by email at support@oneapp.rentals, by phone at 503-558-6319, or by any other reasonable means. We will process opt-out requests received by email, phone, or other non-SMS channels within ten (10) business days of receipt.
Help. For help or information regarding our SMS program, reply HELP to any message you receive from us, or contact us at support@oneapp.rentals or 503-558-6319.

Consent. By opting in to our SMS program during the application process or at any other point, you consent to receive the types of service-related text messages described above at the mobile number you provide. Your consent is not a condition of purchasing any goods or services from us.

5. YOUR PRIVACY RIGHTS

U.S. State Privacy Rights. If you reside in a state that has enacted comprehensive privacy legislation, including California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia (collectively, “Applicable State Privacy Laws”), you may have the following rights, subject to the conditions and exceptions under applicable law:
a) Right to Know and Access: Request confirmation of whether we are processing your personal information and obtain access to the categories and specific pieces of personal information collected, the categories of sources, the business purposes for collecting, and the categories of third parties with whom we share personal information;
b) Right to Data Portability: Request a copy of your personal information in a portable, machine-readable format, to the extent technically feasible.
c) Right to Delete: Request deletion of personal information we have collected about you.
d) Right to Correct: Request correction of inaccurate personal information.
e) Right to Opt-Out of Sale, Sharing, and Targeted Advertising: Opt out of the sale or sharing of personal information and opt out of the processing of personal information for targeted advertising purposes. You may submit an opt-out request by contacting us using the information below or by enabling a Global Privacy Control or similar legally recognized universal opt-out signal in your browser. We will process such signals as a valid opt-out request for the browser and device from which the signal is sent.
f) Right to Limit Use of Sensitive Personal Information: Limit the use and disclosure of sensitive personal information to purposes permitted by applicable law.
g) Right to Opt-Out of Profiling: Opt out of the processing of personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
h) Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights. We will not deny you goods or services, charge you different prices, or provide you a different level or quality of goods or services for exercising your rights under Applicable State Privacy Laws.

Exercising Your Rights. To exercise these rights, contact us at:
Email: support@oneapp.rentals
Phone: 503-558-6319
Mail: OneApp Inc., Suite 600, 1895 N.W. Front Avenue, Portland, Oregon 97209

Verification. To protect your privacy, we will take steps to reasonably verify your identity before fulfilling your request. These steps may involve asking you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. We will endeavor to respond to all verified requests within the timeframes required by applicable law, and we may extend our response time as permitted by law when reasonably necessary.
Authorized Agents. You may authorize an agent to exercise your privacy rights on your behalf. To do so, you must provide your authorized agent with written permission, and we may request a copy of such written permission when the agent makes a request on your behalf. We may also require that you verify your own identity directly with us.
Right to Appeal. If we decline to take action on your privacy rights request, you may appeal our decision by contacting us at support@oneapp.rentals with the subject line “Privacy Rights Appeal.” We will respond to your appeal within the time period required by applicable law. If your appeal is denied, you may have the right to contact the Attorney General of your state.
Opt-Out of Email Communications. If you no longer wish to receive promotional email communications from us, you may opt out by sending an email to support@oneapp.rentals or by following the unsubscribe instructions in the email. We will process your request within a commercially reasonable time. Opting out of promotional emails does not affect transactional or service-related communications.

6. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, provide our Service, comply with legal obligations, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, and enforce agreements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the personal information, and applicable legal requirements. We may further retain information in an anonymous or aggregated form where that information would not identify you personally. You are responsible for keeping your information current and accurate.

7. DATA SECURITY
We implement reasonable physical, technical, organizational, and administrative security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. When you submit sensitive information through our Service, we encrypt the transmission of that information using industry-standard encryption technologies. You should also help protect your information by selecting and protecting your password or other sign-on credentials, limiting access to your device and browser, and signing off after you have finished using your account. However, no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure, and we cannot warrant the security of any information transmitted to us.

In the event of a security breach involving your personal information, we will notify affected individuals and regulatory authorities as required by applicable law. Notifications may be provided electronically unless you request written notice by contacting us at support@oneapp.rentals.

8. COOKIES AND TRACKING TECHNOLOGIES
We, as well as third parties that provide content or other functionality on our Service, use cookies, pixel tags, web beacons, and similar technologies (“Tracking Technologies”) to automatically collect information through your use of our Service. We use the following types of Tracking Technologies:
Essential Tracking Technologies: Required to provide you with features or services you have requested, such as allowing you to log into secure areas of our Service. Disabling these may make certain features unavailable.
Functional Tracking Technologies: Used to record your choices, settings, and preferences to personalize your experience.
Performance and Analytics Tracking Technologies: Used to assess the performance of our Service and understand how visitors interact with our Service, including which pages are visited and how users navigate through the Service.
Advertising and Marketing Tracking Technologies: Used to deliver content and advertisements relevant to your interests on our Service or on third-party websites.
Cookie Controls. You can control cookie settings through your browser preferences. Most browsers allow you to refuse new cookies, be notified when a new cookie is set, or disable cookies altogether. You may also manage your cookie preferences through any cookie management tool we make available on our Service. Please note that if you disable cookies, some features of our Service may not function properly.
For more information about cookies, including how to manage and delete them, please visit http://www.allaboutcookies.org/.

9. DO NOT TRACK AND GLOBAL PRIVACY CONTROL
Our Service does not currently respond to “Do Not Track” browser signals, as there is no uniform standard for such signals. However, if your browser or device transmits a Global Privacy Control (GPC) signal or similar legally recognized universal opt-out mechanism, we will process that signal as a valid opt-out of the sale or sharing of personal information and targeted advertising for the browser and device from which the signal is sent, as required by applicable law.

10. THIRD-PARTY LINKS
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies. This Policy does not apply to any third-party websites, applications, or services, even if they are accessible through our Service.

11. CHILDREN’S PRIVACY
Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly. If you believe that a child under 16 may have provided personal information to us, please contact us at support@oneapp.rentals.

12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our information practices or applicable law. We will post the updated policy on our website and update the “Last Updated” date. If we make any material changes, we will notify you by email (sent to the email address associated with your account) or by means of a prominent notice on our website prior to the change becoming effective. Your continued use of the Service after changes constitutes acceptance of the updated Policy.

13. CONTACT US
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
OneApp Inc.
Email: support@oneapp.rentals
Phone: 503-558-6319
Mail: OneApp Inc., Suite 600, 1895 N.W. Front Avenue, Portland, Oregon 97209